hr@compactibleskills.com   +233 578286260 +233 55472369

Sales Account Manager

Salary: GHC Confidential

Deadline: 13/04/2021

We are looking for a qualified Sales account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

Responsibilities

  • Provide technical support for customers to support pre-sales and post-sales processes.
  • Address all product-related queries on time.
  • Train customers to use products effectively.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Report on product performance.
  • Identify solutions to reduce support costs.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Liaise with the sales department to win new business and increase sales.
  • Establish best practices.
  • Keep track of sales performance metrics.

Knowledge and Experience

  • Proven work experience as a Technical account manager.
  • Solid technical background with hands on experience in digital technologies.
  • Familiarity with software and front-end development.
  • An ability to gasp customers’ needs and suggest timely solutions.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • BSc degree in Computer Science or relevant field.

Education

Degree

Experience

1

Essential Skills

Sales
100%
Performance Metrics
100%
Customer Service
100%
Office Suite
100%

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